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Complaints & Returns FAQs
My oil looks different than last time — is it faulty?
Natural, non-standardised oils can vary due to:
- Country of origin
- Seasonal weather conditions
- Altitude and soil type
- Production method
What remains consistent:
- Organic certification
- Quality assurance
- Freshness
- Rigorous analysis
If you are unhappy with an oil, please contact us — we may be able to offer an alternative
(subject to stock availability).
My order was damaged or leaked in transit. What now?
Please email us a photo of the damage. We’ll arrange a return (if needed) and send a replacement.
I received the wrong item(s).
We’re very sorry! Please contact us so we can:
- Arrange return of the incorrect items
- Ship the correct ones promptly
- Include a free gift to thank you for your understanding